Communication Access Real-Time Translation (CART)

The City of Los Angeles Department on Disability provides Communication Access Real-Time Translation (CART) services to ensure equal access to City programs, services, and activities under Title II of the Americans with Disabilities Act. 

Please submit your service request through our online form below at least five business days before the event. We will do our best to accommodate requests with shorter notice, but securing last-minute interpreters or captioners may not always be feasible. 

Note: We recommend remote SLI services (e.g., Google Meet, Zoom) when possible, as in-person availability is limited.

For more details, please refer to our Frequently Asked Questions page. 

What to Expect When Filling Out the Service Request Form

Our Service Request Form collects key details to help us coordinate accessibility services like Communication Access Real-Time Translation (CART) for your event. Here’s the information you’ll be asked to provide:

1. Requester’s Contact Information

• First and last name

• City department, office, or bureau

• City email address (required)

• Phone number

2. Event Contact Information

• Name, email, and phone number of the main event contact

• Optional alternate contact information

3. Event Details

• Name of service recipient or if it's a general access request

• Event name or title

• Start and end date

• Arrival/connect time and start/end time

4. Event Type

• • Indicate if the event is on-site (in-person services) or remote (services provided through Zoom, Google Meet, etc.)

5. Services Requested

• Choose one or both:

  • CART captioning (English is the default unless another language is specified)

  • Sign Language Interpreting (ASL is the default unless another language is specified)

6. Additional Information

• Details about the event (ex: topic, speakers, language needs, recording/filming information)

• Link to any supporting materials (agenda, talking points, etc.)

7. Equipment Agreement

• Confirmation that your team will provide necessary equipment and ensure proper audio coordination for captioners or interpreters