ADA Liaison Information

Content coming soon.

• Serve as the department’s primary point of contact on ADA Title II compliance.

• Ensure accessibility in programs, services, and activities.

• Coordinate and respond to disability accommodation requests.

• Liaise with the City ADA Coordinator and the Department on Disability (DOD).

Key Responsibilities

• Maintain up-to-date knowledge of ADA Title II, Section 504, and California access laws.

• Ensure department policies, programs, and events meet accessibility standards.

• Respond to and track disability accommodation requests, including auxiliary aids and services (e.g., SLI, CART, VRI, assistive listening devices).

• Facilitate disability access training for staff and contractors.

• Monitor physical and digital accessibility of department facilities and platforms.
  
  

Standard Processes & Forms

• Accommodation Request Form: Link to the City’s standard form for staff and public requests.

• Complaint/Grievance Procedure: Step-by-step process for handling ADA-related grievances, with escalation guidance.

• SLI/CART/VRI Request Form: Link to the City’s online system to schedule communication access services.

• Accessible Events Checklist: Quick reference for planning accessible meetings, programs, and public events.
  
  

Templates and Guidance

• Sample accessibility statements for registration forms, promotional materials, and digital communications.

• Event and program accessibility checklist.

• Emergency communications protocols for ADA Coordinators.

• Template emails for acknowledging requests, confirming services, and providing follow-up.
  
  

Training & Technical Assistance

• Contact information for DOD’s ADA training and technical assistance team.

• Calendar of upcoming training opportunities.

• Links to recorded webinars and toolkits (e.g., Accessible Public Meetings & Events Toolkit, Disability Access Resource Library).
  
  

Key City Contacts

• City ADA Coordinator: Matan Koch

• Department on Disability: Public Information, ADA Technical Assistance, and Emergency Management teams.

Reference Materials

• Americans with Disabilities Act (Title II Regulations)

• Section 504 of the Rehabilitation Act

• 2010 ADA Standards for Accessible Design

• DOJ guidance documents and City ADA policies

• WCAG 2.1 AA resources for web and digital accessibility

Content coming soon.